Texas HHS HEART Training, an online human trafficking training course
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REVIEW: Texas Human Trafficking Resource Center – HEART Training from Texas Health and Human Services (for Healthcare Professionals)


Cost: Free. You have to create an account (free). Click here.

Assessment-based Certificate: Yes. 10 questions. Special note: requires you to fill out course feedback form before receiving certificate.

Interactivity: None. 

Duration: 1.5 hours.

Course descriptionThe HEART training teaches healthcare practitioners how to identify and respond appropriately to potential human trafficking victims in health care settings using victim-centered approach practices and trauma-informed care principles. Texas health care practitioners are required to take a Health and Human Services (HHS) approved human trafficking training for each license renewal period. The HEART training is an HHS-approved course in accordance with Texas House Bill 2059 (86th Session, 2019) and offers 1.5 continuing education credits for certain professions. Please read the Participant Information sheet for details. If you have questions about this course or need assistance, please email: [email protected]

Review: Full video review below. In short, it’s a good course with great content. Very nice to have an assessment-based certificate. Huge lost opportunity to provide easily accessible, downloadable materials to students. Module tests provide videos of video clips that provide correct answers. Final test could point back at correct sections, but doesn’t, and you can retake the final test as often and as quickly as you want, until you pass.

Link to course: Click here once you have logged in. Click here to see the course listed on Texas HHS Learning Portal site. Link to course through its creator, Arrowhead Films: Click here. Link to live demo: Click here.

Credit hours details: There are various Continuing Education Credits CECs depending on your job. Special Notes below.

  • Physicians: 1.50 AMA PRA | Category 1 Credits(tm) and 1.50 Ethics credits
  • Nurses: 1.50 CNE
  • Licensed Marriage and Family Therapists: 1.50 credit hours and 1.50 Ethics credits
  • Licensed Professional Counselors: 1.50 LPC hours and 1.50 Ethics credit hours
  • Licensed Psychologists: 1.50 professional development hours and 1.50 Ethics hours
  • Social Workers: 1.50 credit hours and 1.50 Ethics hours

Video review – the entire course

This is our first video review of any online course. We used RESTREAM to live stream these to our YouTube channel. They are not available on our video list there – only through the links on this page.

The video and audio quality isn’t perfect AND the audio lags behind a bit. Please excuse those technical issues and understand we’re going to improve over time.

HEART Training review 1/5 Module One

HEART Training review 2/5 Module Two 

HEART Training review 3/5 Module Three

HEART Training review 4/5 Module Four

HEART Training review 5/5 Final Exam and Certificate not shown so people cannot cheat from seeing the answers.

Completed course and no results shown on portal

Maybe it doesn’t update immediately. This screenshot was taken on 1.24.22, an hour after I completed the training. Update 1.25.22, same result.

Texas HHS HEART Training, an online human trafficking training course - no credit on website portal

Certificate of completion

Kinda cool it’s portrait mode. Makes me wonder if they made that decision based upon the second page of the PDF, but I like it nonetheless! Also note the “Unique Certificate Code” at the bottom. Nice!

Billy Joe Cain Texas Human Trafficking Resource Center HEART Training Certificate HHS, an online human trafficking training course
Billy Joe Cain Texas Human Trafficking Resource Center HEART Training Certificate HHS, an online human trafficking training course

Course objectives

Introduction & Overview

  • List the core competencies of HEART
  • Describe Points of Contact
  • Define The Texas Human Trafficking Resource Center

Module 1: Hearing

  • Define what it means to be a trafficked person.
  • Define what it means to be a member of the vulnerable populations.
  • Define what it means to be a trafficker, including categories of traffickers.
  • Describe tools of traffickers.
  • Explain factors that can impact assessment and assistance.

Module 2: Evaluating

  • Describe potentially common physical conditions, behavioral and other indicators that may be present in trafficked persons.
  • Explain the elements of a victim-centered approach.
  • Describe trauma-informed care and come ways to approach traumatized clients
  • List examples of key questions that can be used during evaluations.

Module 3: Activating

  • Define protocol
  • Explain the benefits of developing a protocol
  • Explain the state and federal reporting laws
  • List elements of effective trauma-informed screening procedures

Module 4: Resourcing & Training

  • Describe important messages to convey to potential victims
  • List the elements of response for safety, emergency, and reporting requirements
  • Recite the National Human Trafficking Hotline number and some of the resources they provide
  • List common short and long-term needs for victims
  • Describe the importance of building resource networks

Disclosure to Learners – requirements for successful completion:

  • Complete Introduction and Modules 1 – 4. Modules 1 – 4 each include a practice quiz which is not scored.
  • Complete a 10-question final quiz with a score of at least 80%
  • Complete the participant evaluation 
  • The speakers and Planning Committee for this event have disclosed no financial interests.
  • This event received no commercial support.
  • Accredited status does not imply endorsement of any commercial products or services by the Department of State Health Services, CE Service; Texas Medical Association; or American Nurse Credentialing Center.
  • The speakers did not disclose the use of products for a purpose other than what it had been approved for by the Food and Drug Administration
  • Bibliographic sources and Additional Resources for further study are included on the home page of this course.

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